Your garage door may be disconnected from the opener.
Genie garage door limit switch troubleshooting.
Turn off the sure lock aka vacation mode on the wall console check if limits are properly set check the door balance condition and door spring check opening force control or force settings.
If this is the reason you will need to reengage the carriage.
To try and correct the problem make sure the eyes on the sensors are clean the wire connections are securely fastened at the sensors and motor head and the eyes are directed at each other.
Set the step ladder under the garage door opener in your garage and use it to access the up and down limit switch adjustment screws located on the side of the garage door opener motor housing.
How to replace and possibly repair the limit switch or travel limit switch on a genie garage door opener.
Check that the emergency release cord has not been pulled.
The method to reengage the carriage depends on the model of garage door opener you own.
Found on genie screw drive openers and overhead gar.
Remove any old limit clips which may still be attached to the chain.
Also try unplugging the garage door opener and re plugging the unit back into the outlet.